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    MacroAgility Support

    MacroAgility Support

    As veteran iManage DMS users, we know from firsthand experience that periodic system optimization is key for alignment with the natural changes that affect a firm’s operational profile.

    MacroAgility leverages extensive experience and accumulated wealth of best practice strategies for an extraordinary quality of iManage Document Management System support delivery. We help you sustain peak efficiency of this potent productivity software as your company grows.

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    MacroAgility Support Benefits

    As an iManage partner, MacroAgility is uniquely positioned to offer certified, dedicated service for this artificial intelligence-enabled work product management system.

    Our emphasis on iManage maintenance and support places us in the top tier of iManage partners. We are fluent with iManage optimization strategies and maintenance methods, and we develop custom resources and effective strategies for adjusting and modifying this DMS to provide our clients with all that it has to offer.

    MacroAgility support levels for iManage are designed to fit the budget of any law firm, corporate legal firm or financial firm, and include dedicated, on-site, and on-call maintenance options.

    MacroAgility Support Benefits

    Support Roadmap

    MacroAgility’s iManage artificial intelligence-enabled DMS support team delivers the quality maintenance assistance necessary for continuous application efficiency and disruption-free performance.
    Our service is classified in three tiers: Silver, Gold and Platinum, each respectively referring to an on-demand, on-call or on-site support package. Consult with us for a description of the benefits of each, and an assessment to reveal which is the best fit for your firm’s needs.
    We are always available to field questions or consult regarding support and adjustment of iManage system performance, so feel free to contact us at any time. A member of MacroAgility’s support team will be happy to help.
    iManage on Cloud

    Our Commitment

    At MacroAgility, we understand the importance of flawless iManage DMS performance to your firm. Our deep knowledge of best support practices positions us to help our clients neatly avoid common errors like improper troubleshooting and unresolved support tickets.

    Trusted By Many Professionals

    Over 1 million professionals worldwide depend on the iManage Document Management System every day to efficiently process their legal documents and emails, and collaborate more fluidly. MacroAgility Systems has been a trusted advisor for many of these firms who have learned a new definition of efficiency using iManage DMS platform.

    FMJ Testimonial

    “I recently had the opportunity to work with MacroAgility on a critical project, migrating our on-prem iManage Filesite to the Cloud iManage. Throughout the project, MacroAgility consistently demonstrated a thorough and well-thought-out plan of attack for the migration. Their frequent communication regarding the process made us feel like we were a part of the process every step of the way. MacroAgility truly felt like a partner committed to the process and how it worked for our company individually. They ran efficient meetings to talk about progress and next steps while also being mindful of not wasting too much time. What I particularly liked about their approach was that everyone I worked with had a keen understanding of what they were dealing with. Any potential hiccups were acknowledged and resolved in a very timely manner. In summary, the experience was wonderful. The customer service was top-notch, the migration was well thought out and planned with great attention to detail. At our firm this project has been considered by many to be the smoothest software transition/migration they've experienced. I would absolutely recommend MacroAgility.”

    Dan Ruzicka
    IT & Facilities Manager / FMJ

    Testimonial 9

    “We first experienced MacroAgility's immediate help when we needed help with our DMS communication server after we migrated Microsoft Exchange to the cloud. A few months later, MacroAgility implemented iManage Share with our existing iManage Work DMS system. MacroAgitliy worked according to our schedule and completed the project in a timely fashion. We appreciate their assistance with our DMS technology needs, and we would recommend Macroagility to other firms.”

    Steve Baer
    Application Specialist at Pallet Valo LLP

    Testimonial 8

    “Due to ransomware attack, we took a paradigm shift to exchange and outlook online in the cloud. We thus faced the challenge of migrating the on-prem iManage to the cloud bearing in mind our unique environment. MacroAgility rose up to the occasion rendering prompt, efficient and exceptional services that saw to the successful and satisfactory restoration of services to a level much appreciated by the GN. We hope to be able to work with them on future initiatives.”

    Roy Egbuna
    Manager Informatics Projects at Government of Nunavut

    Testimonial 7

    "iManage was the right step to take for the Firm. Lawyers appreciate iManage functionalities and capabilities. iManage became even more important in the pandemic situation as it is hard to imagine managing legal cases not having iManage document management system in place. Working with the MacroAgility implementation team was an utmost professional and pleasurable experience. The MacroAgility systems team members, no doubt, are specialists at managing and organizing projects with delivering exceptional customer service. The Lawyers and Staff members were happy with the training provided by MacroAgility and found group and individual training sessions very educational and helpful. We will be looking to work with them again in the near future."

    Lia Lomtadze-Dedina
    Director of Business Operations at Filion Wakely LLP

    Testimonial 5

    "We were struggling with iManage integration with Gmail. MacroAgility were professional and patient and managed to resolve our issues and integrate our system. Super friendly, very professional and extremely competent"

    Colin Short
    Chief Information Officer at Adams&Adams

    Testimonial 6

    " We did not have the know-how to deploy iManage Work in-house. MacroAgility deployed a hosted instance of iManage Work for us. MacroAgility also provided training to our developer on the iManage SDK. Additionally, MacroAgiloity supported our deployment and answered our development questions. The deployment has gone well for several years. Macroagility is an iManage Work expert. It is a pleasure to work with them. They are very knowledgeable, use time productively and are very good communicators. We were fortunate to work with MacroAgility and recommend them heartily. "

    Maureen Blando, PMP
    President and COO at Mobile Helix

    Testimonial 4

    "Our technology services group excels in operational excellence and providing innovative solutions to our clients. MacroAgility was hired to work on a transformation project involving migration of our current DMS to iManage platform. MacroAgility’s expertise related to iManage experience, knowledge around various technical components and focus on client experience helped us tremendously."

    Amit Bhagi
    Director Enterprise Architecture at Borden Ladner Gervais (BLG)

    Testimonial 2

    "MacroAgility is proactive and tireless contributor who has in depth knowledge of WorkSite document management system and other iManage products. MacroAgility soft skills and a unique capacity for empathy has allowed them to motivate a team to care about its project. MacroAgility is always a go-to company for any WorkSite and development issues resolution and has demonstrated tremendous problem-solving skills."

    Kim MacKay, PMP
    National IT Project Manager at Gowling Lafleur Henderson LLP

    Testimonial 1

    "MacroAgility provided extremely valuable technical skills on our iManage Document Management System (DMS) Email Management and Desksite firm-wide implementation and rollout. MacroAgility was a technical key success factor in this high impact rollout."

    Lynda Chandika Neil, PMP, MoP, CSM
    PMO Leader, Business Driven Delivery at McMillan LLP

    Awards and Certifications


    System Engineer

    iManage Certified System



    iManage Work 10.X
    upgrade Certificate



    iManage Application
    Essential Certification



    iManage Hosted work
    fundamentals and admin



    iManage Technology


    Threat Manager and Security

    Threat Manager and Security Policy
    Manager Certification

    MacroAgility’s support service experts offer a series of cost-effective means of keeping the iManage artificial intelligence-enabled Document Management System performance right where it should be

    Our team has extensive experience optimizing iManage DMS for Cloud, private Cloud and on-premises service installations to suit the unique needs of any firm in the legal or financial sphere.

    Services We Provide

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    On cloud, private cloud or on premises, for diversified, in-house server or hybrid service options

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    Custom Development

    MacroAgility customizes, delivers and evaluates based on the unique requirements of your firm by integrating other systems using SDK

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    Fully integrate your iManage Email and Document Management System usage with Gmail, Lotus Notes and other popular business applications and platforms

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    Full support services for iManage implementation, optimization and continuing relevance to your firm



    Staff training options for baseline comprehension and firm-wide confidence in using the iManage DMS system

    upgrade icon


    Upgrade to iManage Work latest version to improve productivity through a suite of artificial intelligence-driven smart features, and leverage higher security and mobility

    iManage Work Consultants icon


    Complete iManage Email and Document Management System productivity consulting for individual firms

    iManage Cloud icon

    Cloud Migration

    Seamlessly transition from on-premises DMS service to the iManage Cloud for better security oversight, access, scalability, and reliability

    Recent Articles and Blogs

    Stay up to date and informed about the latest technology in the industry with our latest Articles and Blogs.