iManage Support

MacroAgility Support

As veteran iManage DMS users, we know from firsthand experience that periodic system optimization is key for alignment with the natural changes that affect a firm’s operational profile.

MacroAgility leverages extensive experience and accumulated wealth of best practice strategies for an extraordinary quality of iManage Document Management System support delivery. We help you sustain peak efficiency of this potent productivity software as your company grows.

MacroAgility Support Benefits

As an iManage partner, MacroAgility is uniquely positioned to offer certified, dedicated service for this artificial intelligence-enabled work product management system.

Our emphasis on iManage maintenance and support places us in the top tier of iManage partners. We are fluent with iManage optimization strategies and maintenance methods, and we develop custom resources and effective strategies for adjusting and modifying this DMS to provide our clients with all that it has to offer.

MacroAgility support levels for iManage are designed to fit the budget of any law firm, corporate legal firm or financial firm, and include dedicated, on-site, and on-call maintenance options.

Support Roadmap

1
MacroAgility’s iManage artificial intelligence-enabled DMS support team delivers the quality maintenance assistance necessary for continuous application efficiency and disruption-free performance.
2
Our service is classified in three tiers: Silver, Gold and Platinum, each respectively referring to an on-demand, on-call or on-site support package. Consult with us for a description of the benefits of each, and an assessment to reveal which is the best fit for your firm’s needs.
3
We are always available to field questions or consult regarding support and adjustment of iManage system performance, so feel free to contact us at any time. A member of MacroAgility’s support team will be happy to help.

Our Commitment

At MacroAgility, we understand the importance of flawless iManage DMS performance to your firm. Our deep knowledge of best support practices positions us to help our clients neatly avoid common errors like improper troubleshooting and unresolved support tickets.

Trusted By Many Professionals

Over 1 million professionals worldwide depend on the iManage Document Management System every day to efficiently process their legal documents and emails, and collaborate more fluidly. MacroAgility Systems has been a trusted advisor for many of these firms who have learned a new definition of efficiency using iManage DMS platform.

Testimonial 5

"We were struggling with iManage integration with Gmail. MacroAgility were professional and patient and managed to resolve our issues and integrate our system. Super friendly, very professional and extremely competent"

Colin Short
Chief Information Officer at Adams&Adams

Testimonial 6

" We did not have the know-how to deploy iManage Work in-house. MacroAgility deployed a hosted instance of iManage Work for us. MacroAgility also provided training to our developer on the iManage SDK. Additionally, MacroAgiloity supported our deployment and answered our development questions. The deployment has gone well for several years. Macroagility is an iManage Work expert. It is a pleasure to work with them. They are very knowledgeable, uses time productively and is a very good communicator. We were fortunate to work with MacroAgility and recommend them heartily. "

Maureen Blando, PMP
President and COO at Mobile Helix

Testimonial 4

"Our technology services group excels in operational excellence and providing innovative solutions to our clients. MacroAgility was hired to work on a transformation project involving migration of our current DMS to iManage platform. MacroAgility’s expertise related to iManage experience, knowledge around various technical components and focus on client experience helped us tremendously."

Amit Bhagi
Director Enterprise Architecture at Borden Ladner Gervais (BLG)

Testimonial 2

"MacroAgility is proactive and tireless contributor who has in depth knowledge of WorkSite document management system and other iManage products. MacroAgility soft skills and a unique capacity for empathy has allowed them to motivate a team to care about its project. MacroAgility is always a go-to company for any WorkSite and development issues resolution and has demonstrated tremendous problem-solving skills."

Kim MacKay, PMP
National IT Project Manager at Gowling Lafleur Henderson LLP

Testimonial 1

"MacroAgility provided extremely valuable technical skills on our iManage Document Management System (DMS) Email Management and Desksite firm-wide implementation and rollout. MacroAgility was a technical key success factor in this high impact rollout."

Lynda Chandika Neil, PMP, MoP, CSM
PMO Leader, Business Driven Delivery at McMillan LL

Awards and Certifications

System Engineer

iManage Certified System
Engineer

Upgrade

iManage Work 10.X
upgrade Certificate

Application

iManage Application
Essential Certification

Administration

iManage Hosted work
fundamentals and admin
certification

Technology

iManage Technology
Certification

Threat Manager and Security

Threat Manager and Security Policy
Manager Certification

MacroAgility’s support service experts offer a series of cost-effective means of keeping the iManage artificial intelligence-enabled Document Management System performance right where it should be

Our team has extensive experience optimizing iManage DMS for Cloud, private Cloud and on-premises service installations to suit the unique needs of any firm in the legal or financial sphere.

Services We Provide

Implementation

On cloud, private cloud or on premises, for diversified, in-house server or hybrid service options

Custom Development

MacroAgility customizes, delivers and evaluates based on the unique requirements of your firm by integrating other systems using SDK

Integration

Fully integrate your iManage Email and Document Management System usage with Gmail, Lotus Notes and other popular business applications and platforms

Support

Full support services for iManage implementation, optimization and continuing relevance to your firm

Training

Staff training options for baseline comprehension and firm-wide confidence in using the iManage DMS system

Upgrade

Upgrade to iManage Work latest version to improve productivity through a suite of artificial intelligence-driven smart features, and leverage higher security and mobility

Consultancy

Complete iManage Email and Document Management System productivity consulting for individual firms

Cloud Migration

Seamlessly transition from on-premises DMS service to the iManage Cloud for better security oversight, access, scalability, and reliability

Recent Articles and Blogs

Stay up to date and informed about the latest technology in the industry with our latest Articles and Blogs.